Terms and Conditions

TERMS AND CONDITIONS

Chapter I. Overview

This online store (www.optica-albina.ro) is owned by SC FIT Line SRL, [J24 / 621/1997 | EN9820063], headquartered in Baia Mare, Al Odobescu no. 17. While browsing the site, the terms such as, but not limited to: “we”, “our / our” refer toFIT Line SRL (hereinafter referred to as “ALBINA OPTICS”)

www.optica-albina.ro includes all online information and services available on the site, for users who accept the terms and conditions as well as other details presented in this document.

By visiting our online store and / or purchasing any product from our store, you agree to accept and abide by the following Terms and Conditions, including the additional terms, conditions and policies mentioned below and / or available through the hyperlink. These Terms and Conditions apply to all users of our online store, including without limitation users who are browsers, suppliers, customers, merchants, and / or content distributors.

Please read these Terms and Conditions carefully before using our online store. By accessing or using any part of our online store, you agree to our Terms and Conditions. If you do not accept the Terms and Conditions set forth in this documentation, then you should not continue to access our online store and you will not be able to purchase the products displayed on our site. Any new features or options that will be added to the online store will also be subject to these Terms and Conditions. You can read the latest version of our Terms and Conditions on this page. We reserve the right to update, change or replace any part or detail of our Terms and Conditions, informing you about changes through the communication channels available on our site. It is your responsibility to check this page periodically for changes.

Chapter II. Terms and Definitions

The online store - refers to www.optica-albina.ro,

website - refers to the online store, www.optica-albina.ro implicitly, SC FIT Line SRL;

Service - represents a service (otherwise known as an advantage) offered by SC FIT Line SRL, to the Client, for a determined period of time, as a result of a confirmed payment;

Client - the natural or legal person who has completed a confirmed payment, following the process of purchasing a product and / or service on the online store;

Seller- SC FIT Line SRL, no. Trade RegisterJ24 / 621/1997, Tax code RO 9820063, headquartered in Baia Mare, Al Odobescu no. 17, office@optica-albina.ro.

Products - refers to the goods available from SC FIT Line SRL and partners, for purchase by the Customer;

User - represents the natural or legal person, registered or not on the online store, during the use of the site;

Contract - an order confirmed by the seller.

Goods - any product including the documents mentioned in the order, to be provided by the seller

Command - an electronic document that intervenes as a form of communication between the seller and the buyer through which the latter transmits to the seller, through the SITE, his intention to purchase products / services from the SITE.

Specifications-all specifications and / or descriptions of the goods as specified in the order

Comment - critical appreciation or observation with reference to a product and / or Service;

SUBMISSION- sharing personal data of the User with the online store; Example: subscribing to the newsletter (sharing the e-mail address);

Documentation - these Terms and Conditions, including the policies of SC FIT Line SRL displayed on the site www.optica-albina.ro;

Link - refers to a keyword or the address of a site outside or inside the online store that by hiring it through Click initiates the visit of a new website;

Click- hiring a link or creating an activity on the online store; Example: general site navigation;

Courier - any person under public or private law who provides express courier services, Account - the set consisting of an e-mail address or as the case may be, a username and password that allow a single buyer access to restricted areas of the SITE through which access is made to the information provided by the buyer for the order in progress, for previous orders or in the process of updating the information related to the account.

Commercial communications - any type of message sent (such as: e-mail newsletter, webpush, etc.) containing general and thematic information, information on products viewed or purchased on the SITE, information on offers or promotions, information on products added in the "My Account / Cart" section as well as other commercial communications such as market research and / or opinion polls.

Remote contract- according to the definition contained in GEO 34 of June 4, 2014 regarding consumers' rights within the contracts concluded with professionals, as well as for the modification and completion of some normative acts art. 2 point 7, as transposed by Directive 2011/83 / EU on consumer rights: any contract concluded between the professional and the consumer within an organized distance sales or service system, without the simultaneous physical presence of the professional and the consumer , with the exclusive use of one or more means of distance communication, until the moment when the contract is concluded;

Newsletter - the means of periodic information, exclusively electronic, on the products, promotions or events carried out by the seller or by a partner of the company in a certain period, without any commitment from SC FIT LINE SRL with reference to the information contained therein;

Chapter III. Intellectual property right

Site contentwww.optica-albina.ro: images, texts, web graphics, scripts, software, design rights, model rights, patents, trademarks are the entire property of SC FIT Line SRL and are protected by the Law on Copyright and Related Rights and the laws on property intellectual and industrial. The use without the consent of SC FIT Line SRL of any of the elements listed above is punished, according to the legislation in force.

SC FIT Line SRL may offer the User / Customer, through an agreement, the right to use in a described form, a certain content of the site. This agreement applies strictly to the defined content (s), for a period set out in the agreement and only to the person (s) who have been allowed to use such content, without being able to use other content of the site.www.optica-albina.ro.

Use on the sitewww.optica-albina.roof any trademark name does not constitute an advertisement for that company.www.optica-albina.ro does not assume responsibility and cannot be held liable for damages caused by the use of the content of the site.

You may not transmit any type of computer virus or any source code of a destructive nature.

Any breach of the Terms and Conditions will result in the termination of the Services for you and the financial consequences.

For notifications, please report any copyright infringement notified on the site to the addresssupport @ Optica Albina.ro

Chapter IV. General conditions

By accepting the Terms and Conditions presented on this page, it is understood that you are of minimum age according to the laws of Romania.

We reserve the right to refuse to provide services to anyone for any reason at any time.

The use, including but not limited to accessing, visiting and viewing, the Content / Service, implies the acceptance of the user or the client to the present terms and conditions; The client undertakes to constantly monitor the terms and conditions that can be updated, modified and completed. In case of misunderstandings, the Terms and Conditions valid at the time of ordering and its written notification by OPTICA ALBINA apply.

Access to the Service is made exclusively by accessing the publicly available sitewww.optica-albina.ro.

By using the Site / Content / Service, the user or customer is solely responsible for all activities arising from its use. Also, it is responsible for any material, intellectual or electronic damages or of any other nature produced to the Site, the Content, the Service or to any third party with which OPTICA ALBINA has concluded contracts, in accordance with the Romanian legislation in force.

Disclaimer:

We do not assume responsibility for malfunctions, viruses, damage caused by system errors as a result of accessing our page.

If you have problems with an order, which do not seem to be resolved by e-mail or with the person you are talking to, you can contact for free internal conciliation with one of our operators at the e-mail address support @ Optica Albina. ro.

Chapter V. Processing of personal data

By filling in your data in the account creation and / or Order form, by contacting us by any means (contact form, email, telephone, product reviews, etc.) you understand that your personal data will be included in our database. data and that they will be processed under the electronic contract between the parties (Terms and Conditions), in order to be able to respond to your requests, to improve our products and services.

The processing of your personal data, as a customer of OPTICA ALBINA, is carried out in accordance with the legal provisions on the protection of personal data applicable. For a complete information on the activity of personal data processing performed by OPTICA ALBINA, as a data operator, we invite you to consult the section "Protection of personal data" available herehttps://optica-albina.ro/info/informatii/politica-de-confidentialitate/.

OPTICA ALBINA undertakes to comply with the principles provided by the legislation applicable to the protection of personal data. For the purposes of this contract, the data subject to processing may refer to: name and surname, e-mail address, home / delivery address and telephone number.

The processing may not be extended for other purposes, unless the parties expressly agree or there is a legal obligation that gives the right of any party to process the data.

By creating an account and / or placing an order, the buyer has the right to express or not his agreement regarding the subscription to the newsletter or direct telephone / sms marketing messages. The data taken from the buyer, as the data subject, for the purpose of sending newsletters / direct marketing messages can be used by OPTICA ALBINA only if the express consent has been obtained within the limits of the Privacy Policy. Unsubscribing from newsletters / commercial messages can be done at any time and does not imply giving up the acceptance given for this document. OPTICA ALBINA reserves the right to select the persons to whom it will send such e-mails / sms as well as the right to remove from its database any buyer who has previously expressly consented to receive the newsletter / sms- hate,

You may not use fake email addresses / social media accounts, claiming to be someone other than who you are, or trying to mislead www.optica-albina.ro, regarding the origin of any comments. You are directly responsible for any comments you post and for the accuracy of the information you post.www.optica-albina.ro is not responsible and will not be liable for any comments posted by you or any third party.

OPTICA ALBINA undertakes to prevent incidents such as destruction, inappropriate use, unauthorized access, disclosure or alteration of personal data.

OPTICA ALBINA undertakes to stop the processing of data, in accordance with the provisions of the Privacy Policy, unless there is a legal obligation that requires the further processing of data or the exercise of rights in court and / or before public authorities with attributions of control.

Chapter VI. Use of cookies

www.optica-albina.rouses cookies. Cookies are data stored on the user's hard drive that contains information about the user. The use of the cookie mechanism is an advantage for the benefit of visitors. To find out the list of cookies used by our site, please accessCookies policy.

Chapter VII. Product details

Some products may be available exclusively in the online storewww.optica-albina.ro. These products or Services may have limited stocks and may be returned or exchanged only in accordance with the Return Policy.

We guarantee that we have made every effort to publish as accurately as possible the features, products and elements of the products that are available in the online store. However, we cannot guarantee that the monitor / screen of your computer / laptop will display the exact characteristics of the product.

Products purchased throughwww.optica-albina.rothey are new, in original packaging and benefit from the guarantee, according to the legal provisions in force and the commercial policies of the producers. The warranty period starts from the moment of receiving the product.

Chapter IX. Order procedure

By pressing the "Add to cart" button, the product in question reaches the virtual shopping cart. For some Products you will need to enter their specifications (eg diopters, radius of curvature, etc.).

Products in the virtual shopping cart can be viewed at any time by clicking on the "My Cart" icon at the top right of the webpage. Here you can delete any unwanted products, or here you can define the amount of products from which you want to buy more pieces.

By pressing the "Continue" button, you will be redirected to the check out page where you will have to fill in your data necessary to place the order (billing, delivery / pick up from the store, contact) if you do not already have an account, or log in to your account Also in this section you will be able to select the available payment method.

If you have opted for online payment, by bank card or in installments, by clicking on the "Complete order" button you will be redirected to the Netopia mobilPay online payment service provider page. More about Netopia mobilPay's terms and conditions can be found here:mobilpay.ro/terms.

Completing all the information requested in the order form is necessary for the correct and efficient processing of the order placed by you as well as for the execution of the distance contract.

If the delivery address is not the same as the billing address, you can change it with the "Add a new address" button. If you want the invoicing to be done by the company, check the “Legal person” option in the “Billing details” section.

Upon completion of the order, you will receive an automatic email to the email address provided by you. This email confirms the successful order registration and forwarding to us.

The buyer acknowledges that, after placing the order on the site, and after confirmation by phone or email by an employee, an electronic sale-purchase contract, respectively delivery, between the parties, concluded for the ordered product.

The products included in the orders accepted by the Seller will be delivered according to the stipulated conditions regarding payment and delivery.

The buyer can cancel an order before receiving the delivery notification message, by sending an email tooffice @ Optica Albina.ro. The buyer can give up the purchase according to the procedure described in the section "Give up the purchase".

The products made to order, respectively the glasses made in accordance with the client's specifications (prescription) do not benefit from the right of cancellation until the fulfillment of the term offered by our operators.

OPTICA ALBINA reserves the right to refuse total or partial acceptance of an order made by the Buyer, without any subsequent obligation of any party to the other or without any party being able to claim damages from the other, in the following cases: the products do not exists in stock, payment is not completed, the data provided by the customer / member are incomplete or incorrect, the buyer's activity may cause damage of any kind to OPTICA ALBINA or its partners, there is one or more confirmation orders and not picked up.

Optica Albina reserves the right to cancel the order placed by the customer, within 72 hours from the notification of the customer by email and / or SMS about the availability of lifting the order from the Showroom, without attracting any subsequent obligation of any party to the other party or without either party being able to claim damages from the other.

OPTICA ALBINA will not be liable to the Buyer or any third party for removing any product from the Site, for removing or modifying any material or content from this Site.

Chapter X. Details of the sale-purchase contract

DISTANCE TRADE CONTRACT

By launching an electronic or telephone order on the sitewww.optica-albina.ro, the buyer agrees with the form of communication (telephone or e-mail) through which the Seller carries out its operations.

The order will be composed of the following documents:

Command(together with clear mentions of delivery and invoicing data) and its specific conditions
Buyer Specifications(where applicable)
Contractual terms and conditions

If the seller confirms the order, this will imply a complete acceptance of the order terms. Acceptance of the order by the seller is considered completed when there is a verbal (telephone) or electronic (e-mail) confirmation from the seller to the buyer, without requiring an acknowledgment of receipt from him. The seller does not at any time consider an unconfirmed order as having the value of a contract.

This contract enters into force upon confirmation of the order by the seller. Confirmation is made by phone or electronically (e-mail). The general terms and conditions of sale will be the basis of the contract thus concluded, in addition to which are: The warranty certificate issued by the seller or a supplier thereof.

Art. 1. OBJECT OF THE CONTRACT

The buyer undertakes to buy from the seller, and the seller undertakes to supply the products requested by the order placed by the buyer and confirmed by the seller, in the quantity specified by the buyer in the order.

Art. 2. DELIVERY OF PRODUCTS - according to the requested order

Art. 3. DURATION OF THE CONTRACT

3.1. This contract shall enter into force upon confirmation bywww.optica-albina.ro of the order placed by the buyer.

3.2. Confirmation of the order bywww.optica-albina.ro it will be done by phone or e-mail to the mailing address provided by the buyer.

Art. 4. OBLIGATIONS OF THE SELLER

4.1. Deliver the products in the original packaging of the manufacturer, sealed and without damage

4.2. To deliver the products ordered by the buyer in the quantities, at the price and in the time provided in the order confirmation

4.3. To inform the buyer in case of delay or impossibility to insure the ordered products in whole or in part

4.4.In the situation where the buyer terminates the contract based on the provisions of art. 6 point 3, before the delivery of the products, giving up his order,www.optica-albina.ro undertakes not to make this delivery.

Art. 5. OBLIGATIONS OF THE BUYER

5.1. It undertakes to take note of the provisions for the use of the sitewww.optica-albina.roand acknowledges that he agreed with them when placing the order and implicitly signing this contract.

5.2. It undertakes to pay the value of the contract (value of products and value of delivery) upon receipt of the products.

5.3. It undertakes to guarantee that its age is at least 18 years.

5.4. To the extent that the buyer is in possession of a prescription / prescription for diopters, he undertakes to ensure that it has been provided by qualified personnel. The medical prescription cannot be older than 12 months.

5.5. If the buyer orders eyeglasses, and has a prescription for glasses, and if he wants contact lenses then he will have a special recipe for contact lenses. By placing the order, the buyer confirms that it was made according to the parameters and the type of lens prescribed by the specialist.

5.6. It undertakes to provide accurately the details of the prescription (including additional notes to the prescription).

5.7. In the case of contact lenses, the customer confirms that after consulting and prescribing contact lenses he has read and will strictly follow the rules regarding the maintenance and use of contact lenses. For any questions or concerns, buyers are urged to contact before purchasing and using these medical devices.

5.8. In the case of maintenance solutions for contact lenses and artificial tears (eye drops) the buyer will read and strictly follow the instructions mentioned on the product leaflets provided by the seller. If he has not received, by mistake, the package leaflet of this type of product, the buyer will ask the seller before use.

5.9. To avoid any confusion, by placing an order through our site, the buyer guarantees that:

use our services voluntarily;
the data contained in the registration form are true and do not infringe the rights of third parties;
where applicable, it has been subjected to an ophthalmological test by an accredited ophthalmologist / optometrist and guarantees that the value of the lens diopters introduced during the ordering process is in accordance with the prescription prescribed by the ophthalmologist.

We advise you to always consult your ophthalmologist or optometrist before trying a new brand of lens. We would like to inform you that the use or change of contact lenses without the approval of the ophthalmologist / optometrist may pose a medical risk and the seller is not responsible for any injuries or discomfort caused by wearing contact lenses purchased from our store or received free of charge.

Art. 6. TRANSFER OF PROPERTY

Ownership of the goods / products will be transferred at the time of payment, by the buyer, to the location indicated in the order.

According to art. 18 para. (1) Emergency Ordinance no. 34/2014, excepţtake the case îin which părţthey agreed otherwise on the time of delivery̆rii,sellersupplied̆ transfer productŝnd physical possession̆ or control over products such as̆three consumer, făInquiry̆ and̂ntâunjustified delay and, in any case, within a maximum of 30 days from the conclusion of the contract.

In this respect, the goods / products will be delivered to the buyer, who proceeds to sign the receipt of the transport document, provided by the courier, or to sign the receipt, on the tax invoice, in case of deliveries made by the seller's staff.

In the case of delivery by post or courier, it is not authorized by the seller to allow the buyer to open the packages before signing the delivery, but only after signing the delivery and paying the possible value of those packages. If, after the transfer of ownership, the buyer finds differences between the order (invoice) and the contents of the package, he will notify the seller in writing, within a maximum of 3 days.

Art. 7. THE RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT

7.1. Products delivered bywww.optica-albina.roare in the original packaging, sealed. Also, some categories of products sold through the online platform are products that by their nature, after unsealing, can no longer be returned.

7.2. The buyer has the right to unilaterally terminate the distance contract in writing, within 14 working days of receiving the products, without penalties and without invoking any reason. In this situation, the Buyer is obliged not to unseal the products.

7.3. By appealing to the right of unilateral termination of the contract, the buyer will have to pay the value of returning the products.

7.4.www.optica-albina.rowill reimburse the amounts paid by the buyer for the delivery of the products, without asking him for the expenses related to the reimbursement of the amounts. Reimbursement of amounts will be made within 14 days from the date on which he is informed of the decision to unilaterally terminate the distance contract. For the avoidance of any doubt, the 14-day period runs from the date on which the product is actually returned to the seller.

Art. 8. CONTRACTUAL LIABILITY.

8.1.www.optica-albina.ro does not assume responsibility and cannot be held liable for any damage caused by the use of the products purchased in any way. www.optica-albina.rodoes not guarantee and will not be held liable if the products purchased do not correspond to the purpose for which they were purchased.

8.2. Products delivered bywww.optica-albina.roare in the original packaging, sealed. Because,www.optica-albina.ro cannot be held responsible for any discrepancies or problems regarding the products, their quality or any other aspects regarding these products.

Article 9. GUARANTEES

All products sold by the sitewww.optica-albina.robenefit from warranty conditions according to the legislation in force.

Article 10. FORCE MAJEURE

Neither party will be liable for non-performance of its contractual obligations if such non-performance is due to a force majeure event. Force majeure is the unpredictable event, beyond the control of the parties and which cannot be avoided.

Art. 11. APPLICABLE LAW

This contract is subject to Romanian law. Any disputes arising betweenwww.optica-albina.roand its clients will be settled amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts.

Chapter XI. Delivery and payment

The delivery of the products has a national expansion area and, thus, will be done anywhere in Romania by express courier as soon as possible by telephone confirmation or pick-up from Optica Albina showrooms free of charge, according to the operating program displayed on the site in the Contact section .

Payment for products can be made by cash on delivery, online by bank card through the payment processor Mobilpay,payment by POS in the showroom.

Cash payment:

You can pay in cash, exclusively in lei, both for the purchases on Optica Albina.ro, and for those in our showrooms, as follows: • by cash on delivery, to the courier, upon delivery of the products ordered on Optica Albina.ro; cash register, in the showroom, for orders placed directly in the store through the staff at the houses;

Bank card payment:

You can pay with any bank card issued under the logos Visa (Visa and Visa Electron) or Mastercard (Mastercard and Maestro), both on Optica Albina.ro and in all our showrooms.

Online card payment in 0% interest installments:

If you have a credit card, you can buy in interest-free installments from Optica Albina.ro or from our showrooms. The credit cards accepted online are Card Avantaj, Star BT, Garanti BonusCard, Alpha Bank, BRD Finance and in our showrooms, only Avantaj card.

The cost of delivering an order is worth RON 7.49.

Refusal and / or non-withdrawal within 60 calendar days from the completion of the order of personalized glasses with the specifications in your recipe, leads to the cancellation of the order and the loss of the advance paid.

The prices of our products can be changed at any time and without notifications, this change will not have an impact on previously placed orders.

The prices displayed on the site for the products are in RON and include VAT. The total price of an ordered product includes its price and courier fees (including VAT), if applicable. The final price changes if the delivery fees increase or if it is a locality that is not in the coverage area of the courier network.

We reserve the right to modify or discontinue certain or more Services (or any part or content of the online store) at any time without prior notice.

We will not be liable to you or any third party for any changes, suspensions or terminations of certain or more Services.

With all that mentioned in this chapter, we promise to maintain a high standard of Services and to practice a fair pricing policy, according to the niche market.

Chapter XII. billing

You agree to provide up-to-date and complete information for accurate billing and delivery without extraordinary circumstances.

You agree to immediately and without hesitation update your held customer account data and other information, including your email address, billing address, telephone number, etc.www.optica-albina.roto process transactions correctly and completely and to contact you if the need arises.

Chapter XIII. Return policy

According to the Emergency Ordinance No. 34/2014 on consumer rights in distance contracts: The consumer has the right to withdraw from the distance contract, without having to justify the decision to withdraw and without incurring other costs than those provided in Article 13 para. 3) and art. 14 of GEO No. 34/2014, within 30 calendar days starting from the day when it enters the physical possession of the product.

Sealed products (packaging / box of contact lenses, blisters, vials) that cannot be returned for reasons of health protection or hygiene and that have been unsealed by the consumer are exempt from the right of return, according to Emergency Ordinance no. . 34/2014 on consumer rights in contracts concluded with professionals, Article 16, point e).
The returned product must be in the same condition in which it was delivered - without signs of wear or other defects, in the original packaging with all accessories, with the labels intact and the accompanying documents. In the case of products in the consumables category (contact lenses, care solutions ... etc.), their packaging must be sealed, intact and unopened - in full compliance with hygiene rules - otherwise the return request will be rejected.

Products made according to the specifications presented by the consumer or clearly personalized (eyeglasses made according to prescription), according to the Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, Article 16, point c. They are exempted from the right of withdrawal.).

All components of the product must NOT show signs of damage (scratches, bumps), wear or consumption and will be checked to determine their integrity. Products with completely or partially deleted series will not be accepted. Otherwise, the Seller reserves the right to refuse the return or to charge a fee for bringing the products to their original condition.

For more information on the right of withdrawal you can contact us at no. of tel. 0371 525 777 (LV: 09:00 - 20:00, Saturday: 10:00 - 16:00). Our operators will support you in choosing the return method and will provide you with the necessary details regarding the shipping address of the products, packaging or contacting the courier company.

For the return of purchased products that meet the conditions of the law presented above, please send an e-mail to support @ Optica Albina.ro to fill in the necessary data.

You can also fill in and send to the email address support @ Optica Albina.rothe standard withdrawal form provided byOUG 34/2014.

Subsequently, we will send the courier to pick up the package from you. It will be sent to TENSA ART DESIGN SRL, Bd. Iuliu Maniu, no. 7, corp A, sc. 3, sector 6, Bucharest. The return costs will be borne by Optica Albina only if you have previously announced the return of the products to the e-mail address mentioned above.

The returned product must be in the same condition in which it was delivered (in the original packaging with all accessories, with the labels intact and the documents that accompanied it). We will make this refund using the same payment method as the one used for the initial transaction, unless you have expressly agreed to another refund method; In any case, you will not be charged any fees as a result of such a refund. We can postpone the refund until the date we receive the products back, in order to perform the quantitative and qualitative reception of the returned products.

Any product you return must not be used or damaged. You are only responsible for diminishing the value of the products resulting from handling, other than those necessary to determine the nature, qualities and functioning of the products. If the product is returned in a condition that can no longer be resold as new, we reserve the right to charge a fee for returning the product to its original condition (if possible) or to cover the price difference resulting from the sale of the product as second-hand, or at the customer's option, we will resend the product to him, at his expense.

The refund period of the value of the returned product will be made in maximum 14 calendar days from when the returned product arrived at the address specified above.

You will not pay for the return of the products if you have received a product with a manufacturing defect or a wrong product.

We reserve the right not to honor orders made by individuals or legal entities that have made 3 consecutive returns in the last 12 months.

Money back 30 days

At www.optica-albina.ro customer satisfaction is a priority. If you have placed the wrong order or are not fully satisfied with the products purchased, then you have the right to return the products within 30 calendar days of receiving them, in accordance with the Return Policy (see previous chapter).

Please note that glasses made to order on a prescription basis or to the customer's specifications cannot be returned. In the case of individual products (box, blister, vial, etc.), contact lenses (diopter, color), the return is accepted only if the products have the original packaging intact, sealed, unopened.

The amount related to the return will be refunded by the same payment method as follows:

FOR PRODUCTS PURCHASED IN CASH FROM OPTICA ALBINA STORES: The customer must present himself personally with the product in the same store, with all the components, accessories and possible gifts that the product was accompanied by and the amount will be refunded in cash.

In the case of return to the store, if the customer chooses to replace the returned product with another product available for sale, the customer will be reimbursed only the difference between the return value and the price of the new product (or, as appropriate, will pay the difference).

FOR PRODUCTS PURCHASED FROM OPTICA ALBINA.RO: The client must register a return request on the email address office @ Optica Albina.roand can choose to return to an Optica Albina store or request a courier to pick up the product from the location where it is located and the amount will be refunded as follows:

by transfer to a bank account, when the client has paid by payment order, cash on delivery by courier or by card in the store.
by automatic refund in the card account, when the customer paid online by debit card or credit card.
by canceling the transaction, when the customer paid by credit obtained in the store with the mandatory presence in the store where the order was initially placed.

For any details regarding the return of the products, please contact us by e-mail or telephone.

Chapter XIV. GUARANTEES

Product warranty

Products sold onwww.optica-albina.robenefit from the legal guarantee of conformity, which is 24 months from the date of purchase, for durable products. The warranty period starts from the moment of receiving the product.

The products sold by the OPTICA ALBINA store comply with the legal guarantee of conformity, according to art. 4 - point 1 lit. e) of GEO 34/2014:

The products correspond to the description, offering the same qualities as those of the sample / model initially presented by it (in the store for example).
The products correspond to the purpose requested by the buyer, brought to the notice of the seller, who accepts it when the sale-purchase contract is concluded.
The products correspond to the general purpose of use of products of the same type.
The products correspond to the specifications of the products in the same series (reasonable expectations of quality and similar performance), specifications that are brought directly to the knowledge of the buyer, through public statements, based on the inscriptions on the label or packaging, based on advertising the product.

The guarantee of the products is offered based on the electronic invoice issued.

The granting of the guarantee refers exclusively to manufacturing defects or hidden defects notified during the warranty period and only under the conditions of their proper wearing, storage and maintenance. The ascertainment of the defects, of their nature and causes is made at the seller's headquarters and / or, as the case may be, at the manufacturer's headquarters. To analyze the warranty request, the customer will send the request to the e-mail addressoffice @ Optica Albina.ro.

After analyzing the request and confirming the warranty, the product will be replaced with the same new product or the defective parts will be replaced with new ones. If the defective product is no longer in stock, it will be replaced with another of your choice. In case of acceptance, the newly chosen product must have at least the amount initially paid, if its price is higher, the price difference is borne by the customer.

EYEGLASSES WARRANTY: The 24-month warranty is valid only if the glasses are accompanied by the original lens envelopes. It is very important to keep the receipt / invoice that proves that the product is still within the warranty period and was purchased from us.

Reimbursement of the value of eyeglasses is exempted according to GEO 34/2014, in accordance with art. 16 lit.C

All aerial lenses (for glasses) sold by Optica Albina.ro comply with the ISO 8980/2004 principles. The warranty falls on the manufacturer. Aerial lenses for spectacles, which are made to the consumer's specifications or which have been processed and mounted in the customer's spectacle frame do not have the right to cancel the order.

EYE FRAMES AND SUNGLASSES: The 24-month warranty is granted under the conditions of proper use. The warranty granted by the supplier refers only to deficiencies of the products caused by manufacturing defects or hidden defects, discovered under the conditions of a proper maintenance of the products. Damage to products such as scratches, cracks, cracks, tears, deformations, are not covered by the warranty, being considered effects of improper maintenance. The mechanical interventions on the product, other than those of the Optica Albina.ro staff, lead to the cancellation of the guarantee (soldering, external mounting of the viewing lenses, removal of the seal, etc.).

WARRANTY SOLUTIONS AND GLASSES ACCESSORIES: These products benefit from a 6-month warranty from the purchase, being produced with a short lifespan.

CONTACT LENS WARRANTY: The 24-month warranty covers the following issues: factory scratches on the lens surface; stains on the lens surface; differences in dioptric power compared to the diopter written on the package.

The contact lens warranty does not cover the prescription and improper fitting of contact lenses; defects caused by improper handling (eg pinching the edges of the lens, etc.); defects due to improper maintenance or storage (eg deposits on the lens surface or infestation of the lens with bacteria, germs, microbes, etc.)

The term for resolving complaints during the warranty period is 15 days.

Quality assurance

100% quality - what you see is what you get

www.optica-albina.rosells original products, sealed according to CE standards.

All products onwww.optica-albina.ro they are authentic.

Experienced in the field, in the online sale of contact lenses, sunglasses, eyeglasses, colored lenses, www.optica-albina.rooffers you high quality services at the lowest prices!

New sealed and 100% original products for your health!

The products are internationally ISO 9001 certified and approved in Romania by the Ministry of Health.

Delivery guarantee

Delivery of the ordered product or products is made as soon as possible from Monday to Friday (for products in stock) and in any case no later than 30 days. If the package does not arrive within the estimated time of the courier, we offer you our apologies as well as a 10% discount on the next order.

However, we must mention that fast delivery does not apply during busy times of the year such as Black Friday, Christmas, Easter, or March 8, Halloween, public holidays or unforeseen events (natural disasters, pandemics, epidemics, etc.).

* For a 10% discount the customer must contactwww.optica-albina.roby e-mail, telephone or any other method of communication to take possession of the 10% discount voucher.

Product exchange guarantee

Changing products purchased fromwww.optica-albina.rois free of charge within 30 calendar days of receiving the product.

The change is only valid if:

the request for change is made within 30 calendar days from the purchase of the product;
the packaging has not been damaged;
the lens box was not unsealed;
the product was purchased from the siteEN;
The change of the product is done as follows: The customer sends the product to the supplier, who bears the transport / courier fees. The supplier, after receiving the product, undertakes to send free of charge (without other fees) the product requested by the customer.

Orders with personalized products (eyeglasses) are not part of the product exchange guarantee.

Adaptation guarantee

We always guarantee that the glasses, contact / vision lenses will be compatible with your prescription.

We welcome you with 6 months warranty for accommodation with any product ordered fromwww.optica-albina.ro at which the prescription was made by our specialists.

The adaptation guarantee is granted exclusively to the products purchased fromwww.optica-albina.ro. The adaptation guarantee for a period of 6 months from the date of purchase, operates within a single adjustment adjustment of the ordered product. To the extent that, the buyer presents at the purchase a medical prescription for diopters, Optica Albina will not be responsible for any kind of inconsistency / mismatch with the prescribed ones.

In order to benefit from the adaptation guarantee, the following conditions must be met:

the buyer purchased the eyeglasses from the seller;
the buyer benefited from specialized control offered by Optica Albina;

the buyer will present the invoice related to the product in order to ensure that it falls within the 6-month period mentioned above.

In the case of eyeglass orders with progressive lenses, we offer an adaptation guarantee that consists in replacing the progressive lenses with 2 pairs of lenses for distance vision / close vision.

Switching to a brand new contact lens, even if recommended by a specialist, may not work for you. We advise you to always consult your ophthalmologist or optician before trying a new brand of lens. Each user may have a different experience with the same type of lens. The seller is not responsible for any medical complications, discomfort or maladaptation that may result from the use of new contact lenses. Also, contact lenses can only be returned if the blisters are sealed and undamaged.

20% discount on contact lenses

We know that choosing colored lenses is a very difficult decision, especially when you have a choice of hundreds of models.

If you are not satisfied with the color of colored lenses ordered, within 30 days you can contact us by e-mail, phone, facebook, etc. and we offer you a 20% discount on another box of colored lenses.

Free assembly

Choose to make your own glasses atwww.optica-albina.ro, and the labor for mounting the lenses is provided FREE OF CHARGE.

100% original products

All products onwww.optica-albina.ro they are authentic.

www.optica-albina.rosells contact lenses, colored lenses, sunglasses, eyeglasses solutions and accessories of the highest quality.

The products are supplied by major reputable manufacturers: Bausch and Lomb, Ciba Vision, Cooper Vision, Polaroid, Boss, Carrera, Maxvue Vision, Ray-Ban, Vogue, etc.

Experienced in the field, in the online sale of contact lenses, sunglasses, eyeglasses, colored lenses, www.optica-albina.rooffers you high quality services at the lowest prices!

Chapter XV. Approvals and certifications

www.optica-albina.rosells original products, sealed according to CE standards. The products are internationally ISO 9001 certified and approved in Romania by the Ministry of Health.

Diopter contact lenses are medical devices. The sale of medical devices (in specialized stores or online) is subject to the legal norms established by the Ministry of Health. The marketing of these products without authorization from the Ministry of Health is strictly prohibited. The legal provisions apply to both legal entities and individuals. The sale of medical devices is carried out according to the provisions of Order 566/2020 for the approval of the Methodological Norms for the application of Title XX of Law no. 95/2006 on the health care reform, regarding the approval of the activities in the field of medical devices and of the Order 1009/2016 regarding the registration of medical devices in the national database.

Both contact lenses and maintenance and cleaning solutions are category IIB medical devices.

SC FIT Line SRL (www.optica-albina.ro) holds the operating permit necessary for the sale of medical devices.

Caution: do not buy contact lenses from unauthorized economic agents, you risk your health!

Chapter XVI. Exemption from liability

Information included on the sitewww.optica-albina.rothey are informative and are made available in good faith, from sources that the Seller considers reliable. If any of the published articles or any other information falls under the Law on Copyright and Related Rights, the User is requested to inform the Seller at the e-mail address office @ Optica Albina.ro ,, to the necessary legal measures could be taken.

www.optica-albina.ro does not assume responsibility and cannot be held liable for any damages caused by the improper use of the products purchased through this site.

With all that is mentioned in this chapter, we promise that we will do our best to ensure that the information provided, which is the basis of your shopping experience, is up-to-date and consistent with the product of interest.

Chapter XVII. Links to third parties

Our site may contain links to Sites operated by third parties ("Third Party Sites"). These links are intended to provide additional information only. The inclusion on our Site of any link to a Third Party Site does not imply that we endorse, endorse or accept responsibility for this Third Party Site, its content or use, or the use of the products or services made available through it.

We are not obligated to filter and monitor and have not investigated or monitored any Third Party Site for accuracy, completeness or compliance with applicable law. We are not responsible for any damage or loss caused by your use of the Site or reliance on such Third Party Sites.

Use these Third Party Sites at your own risk. We suggest that you carefully review the policies and practices of these third-party sites and ensure that you understand the sites before engaging in any type of action or transaction. Complaints, claims or claims, concerns or questions regarding the products of third party sites should be directed and / or redirected to them.

Chapter XVIII. Prohibited uses of the servicesOptica Albina.ro

In addition to the prohibitions already mentioned in the Terms and Conditions, you are not authorized to use the online store or its content for the following:

any illegal action;
ask other people to start or participate in illegal actions;
violate international, federal, local laws, rules, general laws or other local ordinances; (d) infringe or violate our intellectual property rights or those of others;
harass, abuse, insult, hurt, defame, slander, denigrate, intimidate or discriminate on the basis of sex, sexual orientation, religion, ethnicity, race, age, nationality or disability;
to publish false information or to intentionally mislead through information;
publish or transmit computer viruses or any type of malicious code that could affect functionality or operationsENor partner and / or umbrella siteswww.optica-albina.ro;
collect or monitor the personal information of others;
to deceive, to act in a virtual crime using various internationally prohibited methods;
for any obscene or immoral purposes;
to attack security systemsENor partner sites or under the umbrellawww.optica-albina.ro.

We reserve the right to terminate your access to the Services without hesitation www.optica-albina.roor Services of partner sites or under the umbrellawww.optica-albina.rofor violating any prohibitions set forth in the Terms and Conditions.

Chapter XIX. Disclaimer of Warranties; Limitation of Liability

www.optica-albina.ro shall not be liable for damages of any kind that the Buyer or any third party may suffer as a result of the Seller's fulfillment of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular for loss them.

By creating and using the Account, the User assumes responsibility for maintaining the confidentiality of the Account data (user and password) and for managing access to the Account and, to the extent permitted by applicable law, is responsible for the activity carried out through his Account.

By placing Orders, the User expressly and unequivocally acceptsTerms and conditionsOf the Site, in the latest updated version, which is communicated within the Site, existing on the date of creation of the Account and / or use of the content and / or on the date of placing the Order.

OPTICA ALBINA does not request from its Buyers by any means of communication (e-mail / telephone / SMS / etc) information regarding confidential data such as accounts / bank cards or personal passwords.

The buyer assumes full responsibility for disclosing his confidential data to a third party. OPTICA ALBINA disclaims any responsibility, in the event that a Buyer is / is prejudiced in any form by a third party who claims to be / represents the interests of OPTICA ALBINA. The client will inform OPTICA ALBINA about such attempts, using the contact details indicated by our company.

Chapter XX. Closing the responsibilities of the parties

The responsibilities and obligations of the Contracting Parties under these Terms and Conditions shall remain applicable until such time as the Agreement is concluded by either Party. You may terminate your compliance with the Terms and Conditions at any time by giving direct notice towww.optica-albina.ro, communicating that you do not want to continue these provisions, or by stopping accessing the online store.

If, in our judgment, we consider that you have violated or suspect that you have violated one or more provisions, we reserve the right to suspend or terminate your access to the online store without notice, and you remain liable for damages or liability. acquired while using the online store, including the date of suspension or permanent cessation of access.

Chapter XXI. Conflict resolution. Applicable law

Any attempt to gain unauthorized access to the site and any attempt to defraud will be reported to the competent authorities.

By using / visiting / viewing / etc the sites and / or any content sent by OPTICA ALBINA to the Buyer by accessing and / or shipping he declares to agree, at least with the provisions of the Terms and Conditions.

Any dispute with reference to these Terms and Conditions that may arise between the Buyer and OPTICA ALBINA will be settled amicably. Any dispute, of any kind, that may arise between the Buyer and OPTICA ALBINA will be resolved amicably. If this is not possible, the conflict will be resolved by the competent court in accordance with the Romanian laws in force.

This document has been drafted and will be interpreted in accordance with Romanian law.

Chapter XXII. Contact information

Questions, suggestions and complaints, in connection with the Terms and Conditions or other policieswww.optica-albina.ro, must be sent to the e-mail address office @ Optica Albina.ro

Chapter XXIII.Force majeure and fortuitous case

Except in cases not expressly provided otherwise, none of the parts of a concluded contract, which is still in progress, will be liable for non-performance on time and / or properly, in whole or in part, of any of its obligations. incumbent on the basis of the contract, if the non-execution of the respective obligation was caused by a force majeure event. The party or the legal representative of the party invoking the above-mentioned event is obliged to inform the other, immediately and completely, of its occurrence and to take any measures available to it in order to limit the consequences of that event.

The party or the legal representative of the party invoking the above-mentioned event is exonerated from this obligation only if the event prevents him / her from completing it.

If within 15 days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of this contract without any of them being able to claim damages from the other.

The party invoking the force majeure event must prove the impossibility of executing the obligations within 15 days from the date of the event.

Chapter XXIV. Final provisions

OPTICA ALBINA reserves the right to make any changes to these provisions, as well as any changes to the site / its structure / service as well as any content without prior notice to the Member or Client.

Within the provisions of the Terms and Conditions, OPTICA ALBINA cannot be held responsible for any errors on the site for any reason, including due to changes, settings, etc., which are not made by the site administrator.

OPTICA ALBINA reserves the right to insert advertising banners of any nature and / or links on any page of the site, in compliance with the legislation in force.

If any of the above clauses is found to be void or invalid, this will not affect the validity of the other clauses.

Seller reserves the right to change the Terms and Conditions whenever it deems necessary. It will display the new version on the site without the need for prior notification. The terms and conditions are opposable to users and / or customers from the moment of posting on the site.