Return Policy

Return policy

According to the Emergency Ordinance No. 34/2014 on consumer rights in distance contracts: The consumer has the right to withdraw from the distance contract, without having to justify the decision to withdraw and without incurring other costs than those provided in Article 13 para. 3) and art. 14 of GEO No. 34/2014, within 30 calendar days starting from the day when it enters the physical possession of the product.

Sealed products (packaging / box of contact lenses, blisters, vials) that cannot be returned for reasons of health protection or hygiene and that have been unsealed by the consumer are exempted from the right of return, according to Emergency Ordinance no. . 34/2014 on consumer rights in contracts concluded with professionals, Article 16, point e).
The returned product must be in the same condition in which it was delivered - without signs of wear or other defects, in the original packaging with all accessories, with intact labels and the accompanying documents. In the case of products in the consumables category (contact lenses, care solutions ... etc.), their packaging must be sealed, intact and unopened - in full compliance with hygiene rules - otherwise the return request will be rejected.